FAQ

Airport

How can we expect to meet the driver at the airport?

The driver will hold a sign with your name on it. If for some reason you can’t find us please call +393316109183 or the  drivers mobile number provided with the booking confirmation. We kindly request that you don’t leave the terminal before finding us.

What happens if my flight details change?

Please inform us by email or by phone with your new details and we will update your booking

What happens if my flight details change and I do not have new flight details?

Please inform us by email or by phone and keep in touch until you have the new flight details.

What happens if my flight is delayed?

We will be monitoring your flight. Waiting charge with Meet and greet Service will only be added after 60 minutes of free waiting, over 60 minutes we will apply our hourly rate.

If my flight arrives early will my driver be there?

Yes. We always monitor your flight to ensure your driver and vehicle arrive on time even if you flight is early.

How long before my flight departure should I arrive at the airport?

You should aim to arrive 2-3 hours earlier for international flights unless for domestic flights. But always check with the Airline.

Do parking and toll charges included for the fare?

Parking and toll charges are included. You are on vacation, enjoy it without worries.

General & Booking Questions

How much do you charge if I cancel the booking?

If you cancel within- 48 hours- 100% off all monies paid will be non-refundable. 72 hours- 50% off all monies will be non-refundable If you cancel before 72 hours we will refund all the monies after the administration fees been charged if applicable.

Will I be notified when my driver arrives?

You will be notified with a Text that the chauffeur arrived and the location. Airports/Train stations If you requested meet and greet service driver will wait with a name-board outside the arrivals/platform.

What is “Meet and Greet”?

The driver will be at the airport holding a board with your name or your company name to meet and greet you and out of the Arrivals and will help you with luggage.

When do I pay for my booking?

You have to make the full payment to secure your booking. This differ to wedding and special occasion bookings please visit our wedding page for more information.

Does children count as passengers?

Yes

Do you provide baby/child seats for children?

Yes, we have baby/child seats available with no extra cost. Please request them on booking with the baby/childs age.

Vehicle FAQ

Will my vehicle be clean?

All vehicles are washed daily and regularly sanitized.

Will my vehicle will be safe?

Yes, All our vehicles are state-of-the-art, regularly reviewed and covered by an insurance contract that protects all passengers.

How old are your Vehicles?

our vehicles are less than 5 years old.

Will the Vehicle have umbrellas?

Yes.

Will the Vehicle have bottled Water?

Yes.

Can I charge my phone in the Vehicle?

Yes. Charger cables available for iPhon, Samsung mobile Phones and some other mobile phones.

Are you allowed to smoke in the Vehicle?

No, Dolce Vita Limousine maintains a strict non-smoking policy in all its vehicles.

Can I eat and drink in the Vehicle?

We usually allow to eat or drink in the car (the water bottles are provided in all of our vehicles) but please kindly ask the driver.

Do you have entertainment in the Vehicle?

If you wish to listen to music please request it to your driver. We offer free Wifi and you can watch Netflix on the screen in the front of your seat.

Drivers FAQ

What will my driver wear?

Our drivers will wear a suit, shirt and tie with smart polished dark shoes to perform the Services.

Will my driver carry my luggage?

Yes, drivers will always offer to help you with luggage.

Will my driver open the door for me?

Yes, Drivers will always open the door for you.

Will my driver respect my Privacy and confidentiality?

Guaranteed, all of our drivers have signed a non-disclosure agreement.

Will my driver drive safe?

Yes, drivers will drive safe all time within the legal speed limits.

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