Terms & conditions

Terms & Conditions

By booking with Dolce Vita Limousine, the customer fully accepts the following Terms and Conditions. Our mission is to provide a refined, safe, and impeccable service, reflecting the elegance and professionalism that define our brand.

 

1. Reservations & Payments

  • A valid credit card is required for all reservations. It is used to secure the booking and cover any additional charges, all managed securely by our online booking engine.

  • Payments may be made via Stripe, PayPal, or in cash, provided that a valid credit card is stored as a guarantee through the booking system.

  • All transactions and card authorizations are processed automatically and securely by our platform.

  • Online reservations must be submitted at least 12 hours before the pickup time. Reservations are considered “Pending” until a confirmation email is sent by our office.

  • We encourage customers to contact us in advance to verify availability.

  • Any additional services—such as extra mileage, added stops, or extended service time—will be subject to supplementary charges.

 

 

2. Passenger Conduct

To ensure a safe and pleasant experience:

  • Smoking of any kind (including e-cigarettes and vaporizers) is strictly prohibited in all vehicles.

  • Disrespectful, aggressive, or unlawful behavior will result in immediate service termination with no refund.

  • Customers must maintain lawful conduct for the duration of the service.

Dolce Vita Limousine is not responsible for personal belongings left inside the vehicle.

 

 

3. Multiple Stops & Itineraries

  • Additional stops or itinerary changes should be communicated in advance.

  • During the booking process, customers may select Waypoints, which are automatically included in the final price calculated by our booking engine.

  • Unscheduled stops are at the chauffeur’s discretion.

  • Prices are based on the original route; modifications may result in additional charges.

 

 

4. Airport & Point-to-Point Transfers

  • A complimentary waiting time of 60 minutes is provided for airport arrivals.

  • For pickups from accommodations (hotels, B&Bs, villas, apartments, vacation homes), a complimentary waiting time of 15 minutes is included.

  • However, extended waiting time—whether at airports or accommodations—is subject to chauffeur availability.

    Chauffeurs may not always be able to wait beyond the complimentary period due to subsequent scheduled services.

  • When extended waiting is possible, additional time will be charged at the applicable hourly rate.

  • Unless otherwise arranged, customers should meet their chauffeur in the arrivals hall.

  • To avoid a no-show penalty, customers must not leave the pickup location without contacting our office at +39 331 610 9183.

  • A €30.00 surcharge applies to transfers between 8:00 PM and 8:00 AM and during designated holidays.

  • While we monitor flight status at no cost, we are not responsible for early arrivals, delays, customs processing times, or airport congestion.

 

 

5. Maximum Capacity & Luggage

  • Chauffeurs cannot exceed the vehicle’s passenger capacity or transport luggage on the front seat.

  • Customers are responsible for any damage to the vehicle. Minimum charges include:

    • €150.00 for cleaning due to vomiting

    • €500.00 per cigarette burn

    • €100.00 for removal of gum or glitter

    • €150.00 for special upholstery cleaning

     

  • Dolce Vita Limousine is not liable for delays caused by weather, traffic, mechanical issues, or other unforeseen circumstances.

 

 

6. Cancellation Policy

6.1 Procedure

All cancellations must be submitted in writing via email.

By booking, the customer authorizes the card on file to be used according to the following terms.

6.2 Online Cancellation Calculator

To simplify the process, a Cancellation Calculator is available on our homepage.

By entering the Booking Number and Last Name, customers can instantly verify their eligibility for cancellation and refund according to our policy.

6.3 Refund Terms

  • More than 25 days before the service: Full refund minus a 5% administrative fee.

  • Between 25 and 15 days before the service: 50% refund.

  • Within 15 days of the service date: No refund.

6.4 Services in Progress

Once the service has begun, no refund will be issued if terminated early.

6.5 Force Majeure

Dolce Vita Limousine is not responsible for delays or cancellations due to:

  • closures of destinations or venues

  • flight delays or cancellations

  • government restrictions

  • traffic conditions or road closures

  • mechanical failures

Refunds in such situations may be evaluated case by case but are not guaranteed.

6.6 Customer Responsibilities

Customers must provide accurate booking information.

Dolce Vita Limousine is not responsible for issues caused by incomplete or incorrect data.

 

 

7. Alcohol & Substance Policy

  • Alcohol consumption is prohibited for passengers under 16 years, unless accompanied by a legal guardian.

  • Possession or use of illegal substances is strictly forbidden.

    Violations will result in immediate termination of the service with no refund.

 

 

 

8. Unsafe or Restricted Roads

For safety reasons, vehicles will not travel on unpaved, unsafe, excessively narrow, or restricted roads.

 

 

9. Pricing, Extra Charges & Modifications

  • Prices may vary during holidays, special events, peak seasons, or for long-distance services.

  • Promotional codes cannot be combined.

  • All services are charged door-to-door and may include additional costs when applicable.

  • Any customer-requested modification—duration, number of passengers, destination, Waypoints—may alter the final price.

  • Rates are not reduced if the actual usage time is shorter than originally booked.

 

 

10. Liability

  • Dolce Vita Limousine is not responsible for delays due to traffic, weather, mechanical issues, incorrect pickup information, or factors beyond our control.

  • The company’s maximum liability cannot exceed the amount paid for the service.

  • All legal matters fall under Italian jurisdiction.

 

 

 

11. Vehicles & Availability

  • Vehicle specifications are listed on our Fleet page.

  • Vehicles are inspected before and after each service; any new damage found after the service will be charged to the customer.

  • If the reserved vehicle becomes unavailable, a vehicle of equal or superior category will be provided at no extra cost.

  • No employee, chauffeur, or company representative may alter these Terms & Conditions.

 

 

Final Note

Our policies safeguard the quality, exclusivity, and reliability of every Dolce Vita Limousine experience.

We prioritize excellence over quantity, offering each guest a seamless, elegant, and memorable journey.